Posted on Friday, October 26th
Description of Garment:
Manufacturer: Armani Collezioni
Care Label Instructions: Dryclean Only
Problem: The fabric contains metallic yarns. When this jacket was drycleaned as instructed by the care label (in Green Earth ® solvent), the metallic yarns shrank, causing the permanent distortion (wrinkling) of the fabric.
Responsibility: The manufacturer's. The metallic yarns are heat-sensitive, causing them to shrink from the heat generated during the reclamation cycle.
Recommendation: If this jacket should fail when processed according to the care label instructions, it should be returned to the place of purchase for a refund or exchange.
Drycleaner: Explain the potential serviceability issues to the customer. Since this type of metallic yarn is extremely sensitive to heat, it is our opinion that the temperatures generated during the reclamation cycle in any drycleaning solvent ( when reclaimed by industry and government standards), will cause damage to the fabric.
The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.
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