Posted on Friday, September 28th
Description of Garment:
Beige Raincoat w/ Storm System® Membrane
Manufacturer: Loro Piana
RN#: Not available
Care Label Instructions: Dryclean Only
Problem: The shell of this raincoat is backed with a resinous membrane (Storm System®) that is meant to impart water and wind repellency to the garment. When the raincoat was drycleaned as instructed by the care label instructions, relaxation shrinkage took place.
Responsibility: The manufacturer. Fabrics that contain bonded membranes are often
unintentionally over-stretched during the bonding process. When the fabric is over-stretched, it will return to its pre-stretched dimensions after its initial cleaning. This is known as relaxation shrinkage.
Recommendation: If this raincoat fails when drycleaned according to the care label instructions, it should be returned to the place of purchase for a refund or exchange.
Drycleaner: Explain the potential serviceability issues to the customer. Since this garment may prove to be unserviceable, we suggest that a signed release of liability be obtained prior to its acceptance for processing.
The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.
Sign-up for Home/Office Pick-up and Delivery Service
Fill out our delivery request form, and we'll promptly contact you to get you added to one of our routes.
Sign-up for the Newsletter
Get Michaels Fabricare discounts, dry cleaning news, garment care tips and more by simply signing up to our occasional eNewsletter.