Loro Piana

Description of Garment:

 Beige Raincoat w/ Storm System® Membrane

Manufacturer: Loro Piana

RN#: Not available

Care Label Instructions: Dryclean Only

Problem: The shell of this raincoat is backed with a resinous membrane (Storm System®) that is meant to impart water and wind repellency to the garment. When the raincoat was drycleaned as instructed by the care label instructions, relaxation shrinkage took place.

Responsibility: The manufacturer. Fabrics that contain bonded membranes are often
unintentionally over-stretched during the bonding process. When the fabric is over-stretched, it will return to its pre-stretched dimensions after its initial cleaning. This is known as relaxation shrinkage.

Recommendation: If this raincoat fails when drycleaned according to the care label instructions, it should be returned to the place of purchase for a refund or exchange.

Drycleaner: Explain the potential serviceability issues to the customer. Since this garment may prove to be unserviceable, we suggest that a signed release of liability be obtained prior to its acceptance for processing.

The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.

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