Cache

Posted on Friday, August 17th

Description of Garment: 

Brown Dress

Manufacturer: Cache'

RN#: Not available

Care Label Instructions: Dryclean Only

Problem: The color of the fabric changed (from brown to olive green) when this dress was drycleaned in hydrocarbon solvent.

Responsibility: The manufacturer's. This fabric contained a brown top dye that was applied over an olive green base dye. The brown top dye dissolved when drycleaned, revealing the olive green base dye.

Recommendation: If this dress should fail when drycleaned as instructed by the care label, it should be returned to its place of purchase for a refund or exchange.

Drycleaner: Explain the potential serviceability issues to the customer. While we have no data as to the serviceability of this dress in alternate solvents, we are of the opinion that this fabric will also change color if processed in perchloroethylene. Since this dress may prove to be unserviceable when drycleaned in accordance with the care label instructions, a signed release of liability should be obtained prior to it's acceptance for processing.

The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.