White House Black Market

Description of Garment:

Black Blouse w/ White Collar

Manufacturer: White House/Black Market

RN#: 11459

Care Label Instructions: "Dry Clean Only"

Problem: When drycleaned in hydrocarbon solvent, the black dyestuffs became fugitive and transferred onto the white collar causing discolorations that cannot be corrected.


Responsibility: The manufacturer's. This blouse proved to be unserviceable when drycleaned in accordance with its care label instructions.

Recommendation: If this garment fails when drycleaned as instructed by the care label, it should be returned to the place of purchase for a refund or exchange. Although we have no data as to the serviceability of this blouse in alternate solvent types, we are of the opinion that it will sustain similar damage if drycleaned in perchloroethylene.

Drycleaner: Since there may be a potential serviceability issue concerning this blouse, we suggest that a signed release of liability should be obtained prior to its acceptance for processing. 

 

The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.


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