J Crew Dress

Description of Garment: Black and White Striped Dress

Manufacturer: J. Crew

RN#: 77388

Care Label Instructions: " Dry Clean Only"

Problem: When drycleaned in perchloroethylene, the black dyestuffs became fugitive and transferred onto the white portion of the fabric, causing discolorations that cannot be corrected.

Responsibility: The manufacturer's. Because of the solvent- soluble nature of the black dyestuffs, this dress proved to be unserviceable when drycleaned in accordance with it's care label instructions.

Recommendation: If the above-mentioned damage occurs when this dress is drycleaned as instructed by the care label, it should be returned to the place of purchase for a refund or exchange. While we don't have any data concerning the serviceability of this particular dress in alternate solvents, there is a possibility that this dress may sustain similar damage when processed in them.

Drycleaner: Since there may be a potential serviceability issue concerning this dress, we suggest that a signed release of liability be obtained prior to it's acceptance for processing.

The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.

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