S Max Mara Raincoat
Posted on Friday, October 9th
Description of Garment:
Manufacturer: 'S MaxMara
Care Label Instructions: " Professionally Dryclean in Perchloroethylene"
Problem: This fabric contains spandex (Lycra®). When this raincoat was drycleaned as instructed by the care label, relaxation shrinkage took place. This resulted in the distortion of the collar, pocket flaps and hem, as well as the overall buckling of the fabric.
Responsibility: The manufacturer's. Fabrics that contain spandex are sometimes unintentionally over-stretched during the weaving process. Because of this, the over-stretched fabric will return to its pre-stretched dimensions when drycleaned for the first time. This is known as relaxation shrinkage.
Recommendation: If the above-mentioned damage occurs when this garment is drycleaned, it should be returned to the place of purchase for a refund or exchange.
Drycleaner: Explain the potential serviceability issues to the customer. Since this raincoat may prove to be unserviceable when drycleaned in accordance with the care label instructions, we suggest that a signed release of liability be obtained prior to its acceptance for processing.
The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.
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