Burberry Down Coat
Posted on Friday, July 24th
Description of Garment:
Black Down Coat
RN#: Not available
Care Label Instructions: Dryclean Only
Problem: The shell contains metallic yarns. When this coat was drycleaned in perchloroethylene the metallic yarns snapped. This resulted in a change in light reflectance, harsh feel and scratchy texture.
Responsibility: The manufacturer's. Since this fabric contains metallic yarns that lack tensile strength, the coat failed when drycleaned in accordance with the care label instructions.
Recommendation: If the above-mentioned damage occurs when this garment is drycleaned as instructed by the care label, it should be returned to its place of purchase for a refund or exchange.
Drycleaner: Explain the potential serviceability issues to the customer. Since this garment may prove to be unserviceable when drycleaned, a signed release of liability should be obtained prior to it's acceptance for processing. While we have no data as to the serviceability of this coat in alternative solvent types, we are of the opinion that it will fail when drycleaned in any solvent. This is due to the delicate nature (lack of tensile strength) of the metallic yarns.
The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.
Sign-up for Home/Office Pick-up and Delivery Service
Fill out our delivery request form, and we'll promptly contact you to get you added to one of our routes.
Sign-up for the Newsletter
Get Michaels Fabricare discounts, dry cleaning news, garment care tips and more by simply signing up to our occasional eNewsletter.