Loro Piana Sweater

Description of Garment:

 Beige Sweater

Manufacturer: Loro Piana

RN#: Not Available

Care Label Instructions: Dryclean Only

Problem: The ribbed fabric is backed with a fusible membrane. When this sweater was drycleaned as instructed by the care label, the membrane shrank. This resulted in the distortion of the fabric.

Responsibility: The manufacturer. The membrane was overstretched during the fusing process. This resulted in relaxation shrinkage during drycleaning.

Recommendation: If this sweater fails when drycleaned according to the care label instructions, it should be returned to its place of purchase for a refund or exchange.

Drycleaner: Explain the potential serviceability issues to the customer. Since the membrane is sensitive to heat, the temperatures required to reclaim in any solvent type (by industry and government standards), may lead to the shrinkage of the membrane.

The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.