Posted on Friday, December 5th
Description of Garment:
RN#: Not available
Care Label Instructions: Dryclean Only
Problem: The shell of this raincoat contains a resinous coating that is meant to give the fabric resistance to moisture or rain. When this garment was drycleaned in accordance with the care label instructions (in perchloroethylene), the coating dissolved, causing the discoloration of the shell.
Responsibility: The manufacturer's. Because of the solvent-soluble nature of the resinous coating, this raincoat failed when processed according to care label instructions.We have no data as to the serviceability of this garment in other alternative solvents.
Recommendation: If this raincoat proves to be unserviceable when drycleaned as instructed by the care label, it should be returned to its place of purchase for a refund or exchange.
Drycleaner: Advise the customer that the above-mentioned damage may occur during the drycleaning process. Because of the possible serviceability issues concerning this garment, we suggest that a signed release of liability be obtained from the customer prior to its acceptance for processing.
The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.
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