Alice & Olivia
Posted on Friday, November 28th
Description of Garment:
Black and White Dress
Manufacturer: Alice + Olivia
Care Label Instructions: "Professional Dry Clean"
Problem: When drycleaned in perchloroethylene, the black dyestuffs became fugitive and transferred onto the white fabric. This resulted in discolorations that could not be corrected.
Responsibility: The manufacturer's. This dress proved to be unserviceable when drycleaned in accordance with it's care label instructions.
Recommendation: If this dress fails when drycleaned as instructed by the care label, it should be returned to the place of purchase for a refund or exchange.
Drycleaner: Since there may be a potential serviceability issue concerning this dress, we suggest that a signed release of liability be obtained prior to it's acceptance for processing. We have no data as to the serviceability of this garment in alternate solvents.
The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.
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