Chico Jacket

Manufacturer:

 Chico's

RN#: 79984

Care Label Instructions: Dryclean Only

Problem: The fabric contains metallic yarns. When this jacket was drycleaned as instructed by the care label, the metallic yarns shrank, causing the distortion of the fabric.

Responsibility: The manufacturer's. The metallic yarns are heat-sensitive, which caused
them to shrink from the heat generated during the reclamation cycle.

Recommendation: If this jacket fails when drycleaned according to the care label instructions, it should be returned to its place of purchase for a refund or exchange

Drycleaner: Explain the potential serviceability issues to the customer. Since the metallic yarns are sensitive to heat, the temperatures required during the reclamation cycle in any solvent type (by industry and governmental standards), may lead to the distortion of the fabric.

The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.