Posted on Friday, August 15th
Description of Garment:
Brown Printed Dress
Care Label Instructions: "Dryclean Only"
Problem: The brown dyestuffs faded when this dress was drycleaned in perchloroethylene
Responsibility: The manufacturer's. This dress proved to be unserviceable when drycleaned in accordance with the care label instructions due to the solvent-soluble nature (in perchloroethylene) of the brown dyestuffs.
Recommendation: If this garment fails when drycleaned as instructed by the care label, it should be returned to the place of purchase for a refund or exchange.
Drycleaner: Since there may be an issue concerning the serviceability of this dress, the customer should be advised of the potential for fading. We suggest that a signed release of liability be obtained prior to accepting this dress for processing. We have no data as to the serviceability of this dress in alternate solvent types.
The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.
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