Posted on Friday, March 21st
Description of Garment:
Navy Blue Woolen Jacket with Storm System® insulating membrane
Care Label Instructions: Dryclean only
Problem: This jacket contains an insulating membrane (Storm System®) that is bonded to the back of the fabric. This membrane may shrivel or separate from the "face fabric" during the drycleaning process, resulting in the distortion of the garment
Responsibility: The manufacturer's. The bonded membrane failed when drycleaned in accordance with the care label instructions.
Recommendation: If this garment proves to be unserviceable when drycleaned according to the care label instructions, it should be returned to the place of purchase for a refund or exchange. Although this jacket was drycleaned in hydrocarbon solvent, this type of membrane (Storm System) has a history of failure in perchloroethylene as well as silicone based solvents.
Drycleaner: Explain the potential serviceability issue concerning this garment. Since this jacket may prove to be unserviceable when drycleaned as instructed by the care label, a signed release of liability must be obtained prior to accepting this jacket for processing .
The NCA's Garment Analysis Laboratory examines thousands of garments every year for serviceability and FTC care labeling accuracy. The featured garment is a recurring item received for evaluation and, in testing, has failed to meet minimum industry standards. We have included the name or trade name of the fabric, the manufacturer, the RN number, if available, and a brief description of the problem.
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